Return Policy


Excluded are from the legislative decree subjects not classified as consumer, namely who is acting for purposes relating to their professional activity, that is, those who place an order indicating the VAT for the invoice. The customer has the right to withdraw, without penalty and without specifying the reason, within no more than 10 working days of delivery (as attested by the delivery date stated on the courier waybill). The right of withdrawal is exercised within the prescribed period by sending a registered letter with acknowledgment of receipt and all merchandise purchased at the following address: Palumbo Srl - Largo Station 12 - 73050 Seclì (LE) – Italy. The notice may also be sent in advance by fax, on condition that it is confirmed by registered letter with return receipt within the following 48 hours.
In case of applicability of the right of withdrawal, the customer is required to return at his own expense all articles related to the invoice as they have been received namely absolutely new, unused, complete with all parts and in its original packaging (bags and boxes ). THE OPENING OF THE SEALED COMPUTER SOFTWARE MAKES THE RIGHT TO WITHDRAW IN ANY CASE NOT APPLICABLE in accordance with art. 55, paragraph 2 of Legislative Decree no. 206/05. More information about the software and related licenses must be obtained from the producers themselves. The non-observance of these principles will render the right of withdrawal non applicable.
We kindly invite customers to cooperate with us by following our procedure for the submission of returns and not send the goods to which the right of withdrawal does not apply. When implementing the right of withdrawal, once the goods are received, Palumbo Srl will refund the entire amount paid by the customer, except for shipping charges, within a period of thirty days from the date on which the communication was received in the following ways: a product exchange, a bank transfer, the transfer of the variations of the payment made by credit card.
NOTE: If the right of withdrawal is not applicable pick up, the goods at our location will be made by the customer.


All&, should it be unable to process your order request due to the unavailability of the ordered product also temporarily, has the right to withdraw from the sale within 30 days from the date of order providing the customer with a simple motivated communication, in accordance to art. 54, paragraph 2 D. Decree 206/05. In this case the customer shall only be entitled to a refund of the amount already paid.